This help system is a collection of the questions most commonly asked by users of the site, which we have designed to be context-sensitive to the page you are using. If you have a question of your own that should be answered in this section, please use our feedback page.
Why can't I see prices for goods?
Only registered users have access to the prices of our goods. If you are a registered user, simply login to be able to see the prices. If you are not a registered user, why not register now?
How is my shopping basket stored?
Your shopping basket is stored as a cookie on the machine you are using. It will be stored indefinitely unless you choose to delete it when you place an order. This means that you can use the same basket repeatedly to place orders, saving you time.
Is shopping on your site safe?
We use the services of Sage Pay to provide credit card payment facilities. Their system uses very strong encryption of your credit card data. We do not store any of your credit card information.
What is a FAQ?
FAQ stands for Frequently Asked Questions.
What is meant by the term "OEM"?
OEM means 'Original Equipment Manufacturer', and generally refers to the manufacturer of the equipment to which a particular hydraulic component is fitted.
What is a cookie?
Why could you not find my password?
It is likely that the e-mail address you entered does not match the one we have on your registration details. Please contact our support team to confirm your account details.
My e-mail address has changed, what should I do?
You should notify us of the change by logging in to the site, and then going to the "Your settings" page, where you can update your e-mail address.
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